Knowledge Management

I’ve been thinking a lot about knowledge management and the challenges that it brings.  I mean how do you create that “virtual” file cabinet in such a way that it makes sense to everyone without a ton of naming conventions that to help make finding what you’re looking for.  As I was thinking about it today, I came upon this post and thought it really rang true.

Facebook and the Enterprise: Part 5: Knowledge Management

The piece of this post that really spoke to me was this;

“Knowledge management is not really about the content, it is about creating an environment where learning takes place. Maybe we spend too much time trying to create an environment where teaching takes place, rather than focus on the learning.”

I thought the sentence was very thought provoking.  I think about the opportunities I’ve had to work on projects where the team is trying to embrace knowledge management and we’re ALWAYS asking questions like; “how would I find that?”. “does it make sense to have that material there?”, “do we really need naming conventions?”….You get the picture.  Although those comments could be thought of as jogging ideas on how to help people learn from the knowledge, they’ve been mostly about how do we house things so people can find the content.  Honestly, I haven’t challenged myself and my thinking to think that a KM site should focus on the learning.  Hello, isn’t that really the purpose?  I think we get hung up trying to figure out the environment and what it’s going to look like and it’s functionality rather than the content found within the tool.

Thinking about this, you could really apply this to most things in training. Think about the instances when you’ve got a department developing a tool and thinking about it’s use, rather than the content within it.  All those projects or activities where the functionality of the tool works extremely well but the content wasn’t helpful.

So there it is…… When it comes to KM, focus on the learning rather than functionality.


Help! WordPress tip needed!

Ok, can I just say, I really, really wish that when someone posted a comment to my blog, I got an email telling me so.  I am so SO used to that because of RSS feeds, and other blogs I have that it would be nice if WordPress did the same.

Anyone know how to do that? If it’s not possible, how do those of you out there remember to go check your posts to see comments?  I’d be interested in hearing your processes.